DXspark developed the new CA Seguros Online portal.

Portal allows all the brand's customers to manage their insurance effectively and digitally.

The new CA Seguros Online portal.

DXspark developed the new CA Seguros Online portal. It is online since the beginning of the year and it allows all the brand's customers to manage their insurance effectively and digitally. “The new CA Seguros platform allows our clients to manage their insurance online, wherever and whenever they need it, in a simple, fast, and secure way”, explains Carlos Pereira, Director of the Reinsurance and Innovation Office at CA Seguros.

Through the digital platform, it is possible: to access policy information and documentation, subscribe to new insurance, request assistance, report claims, change personal data, access digital cards or subscribe online, paperless and without signature.

Although the service will also continue to be available at the Crédito Agrícola bank branches, this complementary channel represents gains in productivity, efficiency, and, above all, greater customer satisfaction, providing useful, simple, and permanently accessible services.

Ricardo Amado, Executive Director of DXspark, highlights the role of the business unit: “DXspark was responsible for the development of the entire portal, which took place during the second half of 2021, and which included the entire definition of features and processes internal. The solution implemented aims to make the insurer reach more customers, whether individuals who are not familiar with the mobile App or, in the future, companies. In addition, this portal allows the development of complex features from the UX point of view that are not advisable in a mobile environment”.

The CA Seguros Online portal allows customers to consult information such as policies and documents, paid and payable charges; provide health cards in digital format, dispensing with the use of physical cards; make requests for assistance, whether automobile, health, housing, or other; to report claims (Personal Accidents, Hunters, Dogs and Cats, Cyclist, Clinicard, Civil Liability – Family, Housing and Car); simulating and underwriting new insurance; consult the network of partners of CA Seguros, which includes the network of Agricultural Credit Agencies; and access a personal area for account management.